Client Information & Hospital Policies
Everything you need to know about scheduling appointments, arrival guidelines, payment options, and pet insurance to help you plan your visit with confidence.
Appointment Policy
Please call us or use the email appointment form on our website to schedule your pet’s appointment. For new clients, please note we need your pet’s prior medical records at least 24 hours prior to their appointment. We offer drop-off appointments too!
Appointment Cancellation
If you need to change or cancel your pet’s appointment, please call us at (239) 219-6942. We would appreciate a 24-hour notice to adjust our schedules accordingly.
Patient Arrival Policy
For your pet’s protection and the protection of other pets, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier.
Payment Options
We require full payment at the time we render service to your pets. We accept Visa, MasterCard, American Express, Discover Card, cash, cherry, and CareCredit.
Cherry
Give Every Pet the Care They Deserve
Help clients give their pets the best care possible and make critical treatments accessible. With Cherry Payment Plans, clients can pay over time with approvals up to $35,000.
CareCredit
CareCredit is a healthcare credit card designed to help you pay for your pet’s health and wellness over time without having to pay for everything all at once. We encourage our clients to take advantage of CareCredit financing rather than forego treatment when your pet needs it the most. Here are just some of the many veterinary procedures you can use your CareCredit healthcare credit card for:
- Exams
- Surgical Procedures
- Dental Cleaning
- Parasite Control & Prevention
- Dermatology
- Medications
- Radiology
- Emergency Services
- Care of Chronic Pet Diseases and Conditions
- Vaccines
- Microchipping
- Pet food and Nutrition
